This month, we’re highlighting nursing’s impact on patient experience. The concept of patient experience—and, thus, satisfaction with care—is a complex dynamic. Multiple authors in JONA’s June issue discuss projects and interventions that have positively influenced this measure of quality. For instance, a team of researchers from Press Ganey™ conducted an interesting study resulting in focused direction for administrators wishing to conserve healthcare resources while advancing patient satisfaction. Another researcher and her team examined practices of hourly rounding across multiple sites in one organization and identified suggestions for site-specific implementation while ensuring consistency. In a separate, retrospective study, one expert discusses the implementation of a model of relationship-based care and the impact on both patient satisfaction and additional outcomes.

As always, thanks for your continued support of JONA. I look forward to the many manuscripts and scholarly works you submit each month…and I value the diligence and insight of our expert peer reviewers and editorial board members.

Sincerely,
 
Karen S. Hill, RN, DNP, NEA-BC, FACHE
Editor-in-Chief, JONA