Keywords

caring behaviors, organizational development, patient satisfaction, team building

 

Authors

  1. Meyer, Diana RN, MSN, CCRN, CEN
  2. Cecka, Rachel Lucy MA
  3. Turkovich, Carolyn BSEd, MBA

ABSTRACT

Caring and comforting behaviors exhibited by healthcare providers play a significant role in creating patient and family satisfaction in the emergency department. Unfortunately, caring behaviors may become invisible to patients in the midst of the multitude of technologies that focus on curing, rather than caring, for patients. This article proposes an educational program whereby the ability of healthcare providers to make caring visible is strengthened. This proposed program employs principles of organizational development and team building to create a highly engaged patient care team.