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Keywords

community, consumer, health, participation

 

Authors

  1. Mack, Linda BAppSc

Abstract

Community advisory committees (CACs) have come a long way since legislation was enacted to require Victorian metropolitan health services to establish CACs as formal structures to provide advice to boards on consumer participation. In its 8 years of operation, the Melbourne Heath CAC has developed the organization's capacity to effectively engage consumers. As a result, community participation is now incorporated into the strategic plans, business plans, key performance indicators, and quality activities.