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Source:

Journal of Ambulatory Care Management

September 2010, Volume 33 Number 3 , p 198 - 204

Author

  • Linda Mack BAppSc

Abstract

Community advisory committees (CACs) have come a long way since legislation was enacted to require Victorian metropolitan health services to establish CACs as formal structures to provide advice to boards on consumer participation. In its 8 years of operation, the Melbourne Heath CAC has developed the organizationʼs capacity to effectively engage consumers. As a result, community participation is now incorporated into the strategic plans, business plans, key performance indicators, and quality activities.

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