October 2003, Volume 34 Number 10 - Supplement: IT Solutions , p 24 - 25
Implementing best practices hinges on rapid deployment and adoption.
Queens Health Network (QHN) is a New York-based system that provides more than 1 million ambulatory care visits each year through two major hospitals (totalling 771 inpatient beds and 40,351 annual discharges), fourteen clinics, and six school-based health centers. In the spring of 1996, senior administrators proposed implementation of electronic health records (EHR) to its medical staff. The administrative team viewed EHR usage as integral to the organization’s strategic business plan, citing the need to support an infrastructure of care reorganization, refined quality measures and reporting processes, and evidence-based practice for management of chronic disease. Stakeholders would measure the implementation’s success by how well EHR technology improved patient safety and care delivery, such as retrieval of patient information and clinical documentation throughout the health network