Keywords

performance, report card, stakeholders

 

Authors

  1. Malvey, Donna
  2. Fottler, Myron D.
  3. Slovensky, Donna J.

Abstract

In the highly competitive health care environment, the survival of an organization may depend on how well powerful stakeholders are managed. Yet, the existing strategic stakeholder management process does not include evaluation of stakeholder management performance. To address this critical gap, this paper proposes a systematic method for evaluation using a stakeholder report card. An example of a physician report card based on this methodology is presented.