Authors

  1. Navaie-Waliser, Maryam DrPH
  2. Lincoln, Priscilla PhD, RN
  3. Karuturi, Monica MPH
  4. Reisch, Karen MBA

Abstract

Data from 188 home health employees revealed that working for a reputable agency, having adequate business/office support, and interactions with patients were positively associated with job satisfaction. New employees viewed positive relationships with supervisors as an important indicator of job satisfaction, whereas senior employees reported recognition/acknowledgment to relate more with job satisfaction. Reduced workload, improved work environment, and frequent meetings were viewed as critical elements of quality care provision and coordination. Practice improvements are highlighted.

 

Job satisfaction is a key indicator of employee retention 1,2 and has a positive effect on quality care provision. 3,4 Most studies on job satisfaction among health workers, as it relates to retention and quality of care, have been conducted in hospital settings, primarily with nurses. 5,6 In general, these study findings have revealed the following factors to be strong determinants of increased job satisfaction among health workers: having positive relationships between front-line staff and supervisors, having good communication systems in place, receiving recognition, having manageable workloads, having fair compensation, having autonomy, and perceiving organizational commitment to employees. 7-9