Keywords

administrative, community networks, coordination, medically uninsured, nonprofit, organizations, vulnerable populations

 

Authors

  1. Lemak, Christy Harris
  2. Johnson, Christopher
  3. Goodrick, Elizabeth E.

Abstract

Abstract: This study examines one specific type of collaboration activity in a community health collaborative. The focus of the research is the operations level where services are coordinated, patients are referred, and access may be improved for vulnerable populations. Using a case study approach, we examine the creation of a new interorganizational role, the "health navigator" in the Miami-Dade Community Access Program. Drawing on traditional theoretical perspectives on coordination, we present the health navigator as an "integrator" among a complex set of safety net providers and public health insurance programs.