Abstract
This study examined changes in provider and staff burnout in 4 Boston-area federally qualified community health centers (FQHCs) participating in a pediatric behavioral health integration project. Utilizing the Maslach Burnout Inventory-Human Services Survey for Medical Personnel (MBI-HSSMP), the study found that emotional exhaustion among primary care providers (M = 20.5; confidence interval [CI], 17.8-23.2) was higher (P = .001) than that among behavioral health clinicians (M = 13.6; CI, 10.4-16.8) and (P = .00005) community health workers (M = 10.8; CI, 7.3-14.2). Emotional exhaustion among staff increased (P = .04) from baseline (M = 16.8; CI, 15.0-18.6) to follow-up (M = 20.8; CI, 17.5-24.2), but burnout at follow-up was lower than national averages. FQHCs are integral in caring for marginalized patients; therefore, supporting a stable workforce by minimizing burnout is essential.