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Source:

Nursing Management

October 2009, Volume 40 Number 10 , p 16 - 18

Author

  • Isis Montalvo RN, MBA, MS

Abstract


The healthcare quality landscape has been rapidly evolving over the last decade. The Institute of Medicine's landmark 2000–2001 reports identified astounding gaps in quality of care and patient safety, creating a 'call to action' to transform the healthcare system. 1,2 The reports concluded that to provide the greatest benefit for patients, care must be safe, effective, patient-centered, timely, efficient, and equitable. Many organizations have adopted these six crucial characteristics ...

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