October 2009, Volume 40 Number 10 , p 16 - 18
The healthcare quality landscape has been rapidly evolving over the last decade. The Institute of Medicine's landmark 2000–2001 reports identified astounding gaps in quality of care and patient safety, creating a 'call to action' to transform the healthcare system. 1,2 The reports concluded that to provide the greatest benefit for patients, care must be safe, effective, patient-centered, timely, efficient, and equitable. Many organizations have adopted these six crucial characteristics ...