Nurses Frustrated by Lack of Adherence to Poisons Advice

Poison information specialists need more training to promote adherence
By Jane Parry
HealthDay Reporter

MONDAY, June 15 (HealthDay News) -- Nurses and pharmacists at poison control centers have all the technical information they need to answer callers' enquiries but need more training in order to improve caller adherence to their recommendations, according to a study published in the May issue of the Journal of Emergency Nursing.

Lee Ellington, Ph.D., of the University of Utah in Salt Lake City, and colleagues conducted a study with six nurses and four pharmacists who were all certified poison information specialists and who participated in focus groups regarding their experiences with callers.

The participants reported quickly forming an opinion as to whether or not callers were likely to adhere to their advice, and described how their frustration at those who they believed would not adhere was sometimes apparent to the callers, the investigators found. Typically, specialists had adequate knowledge about poisons but lacked training in the telephone skills required to increase the rate of adherence, the researchers noted.

"Although this is a need in telephone health care in general, it is particularly necessary in poison control center telephone calls, where prompt assessment and treatment are vital to attaining optimal patient outcomes," the authors write. "Telephone health care providers such as specialists in poison information can increase awareness of their communication style and seek additional training opportunities to learn communication strategies to improve caller adherence to recommendations."

Abstract
Full Text (subscription or payment may be required)

Copyright © 2009 ScoutNews, LLC. All rights reserved.

Powered by

jQuery UI Accordion - Default functionality

For life-long learning and continuing professional development, come to Lippincott's NursingCenter.

Nursing Jobs Plus
Featured Jobs
Recommended CE Articles

Blunt Chest Trauma
Journal of Trauma Nursing, November/December 2014
Expires: 12/31/2016 CE:2 $21.95


The School Age Child with Congenital Heart Disease
MCN, The American Journal of Maternal/Child Nursing, January/February 2015
Expires: 2/28/2017 CE:2.5 $24.95


Understanding multiple myeloma
Nursing Made Incredibly Easy!, January/February 2015
Expires: 2/28/2017 CE:2 $21.95


More CE Articles

Subscribe to Recommended CE

Recommended Nursing Articles

Comprehensive Care: Looking Beyond the Presenting Problem
Journal of Christian Nursing, January/March 2015
Free access will expire on March 2, 2015.


Pain and Alzheimer dementia: A largely unrecognized problem
Nursing Made Incredibly Easy!, January/February 2015
Free access will expire on February 16, 2015.


Glycemic control in hospitalized patients
Nursing2015 Critical Care, January 2015
Free access will expire on February 16, 2015.


More Recommended Articles

Subscribe to Recommended Articles

Evidence Based Practice Skin Care Network NursingCenter Quick Links What’s Trending Events