ADVICE, P.R.N.: Idle talk

April 2004 
Volume 34  Number 4
Pages 20 - 20
  PDF Version Available!

© 2004 Lippincott Williams & Wilkins, Inc. Volume 34(4)             April 2004             p 20 Idle talk [ADVICE, P.R.N.: PREVENTING ERRORS]

I admire colleagues who can multitask, but one of the nurses in my unit has gone too far. She charts, draws up medications, and performs many other tasks while talking to other staffers. One of these days she's going to make a serious error—or distract another nurse to the point that he makes a mistake. How can we get her to clam up without hurting her feelings ?—J.V., FLA.

Take the direct approach. Tactfully share your observations with her and tell her you're worried that her scattered manner will lead to an error. If she involves you in conversation while you're performing a nursing task, cut her short and remind her that what you're doing requires your full attention. Encourage others on staff to do the same.

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