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The technology of radiofrequency identification allows for the scanning of radiofrequency identification-tagged objects and individuals without line-of-sight requirements. Healthcare organizations use radiofrequency identification to ensure the health and safety of patients and medical personnel and to uncover inefficiencies. Although the successful implementation of a system incorporating radiofrequency identification technologies requires acceptance and use of the technology, some nurses using radiofrequency identification in hospitals feel like "Big Brother" is watching them. This predictive study used a theoretical model assessing the effect of five independent variables: privacy concerns, attitudes, subjective norms, controllability, and self-efficacy, on a dependent variable, nurses' behavioral intention to use radiofrequency identification. A Web-based questionnaire containing previously validated questions was answered by 106 US RNs. Multiple linear regression showed that all constructs together accounted for 60% of the variance in nurses' intention to use radiofrequency identification. Of the predictors in the model, attitudes provided the largest unique contribution when the other predictors in the model were held constant; subjective norms also provided a unique contribution. Privacy concerns, controllability, and self-efficacy did not provide a significant contribution to nurses' behavioral intention to use radiofrequency identification.
Hospitals and medical centers benefit from the tracking capabilities that radiofrequency identification (RFID) technologies offer, using RFID tags to follow the locations of supplies and individuals.1 For example, to uncover inefficiencies in hospital operations, Massachusetts General Hospital in Boston uses RFID to track the locations of physicians and patients at three of its clinics, transmitting their ID number every 10 seconds, pinpointing them to within 3 ft.2 Stanford University Medical Center and New York Presbyterian Hospital use RFID technology to monitor patient location.1 Doctors and nurses at Englewood Hospital in Englewood, NJ, hold their RFID badges up to an RFID interrogator to access the hospital's clinical information system.3 Singapore health officials had RFID sensors installed in hospital ceilings during an outbreak of severe acute respiratory syndrome to monitor individuals entering and leaving Singapore General Hospital.1 Shady Palms, an assisted-living facility center in Tampa, FL, uses RFID tags inserted into the clothing of residents with dementia to track their movements.4
Radiofrequency identification is an unobtrusive technology that facilitates electronic transmission of potentially sensitive data without line-of-site requirements and without the sender's active participation or knowledge.5,6 Radiofrequency identification systems feature two components: an RFID tag and a reader or interrogator.1 An RFID tag or transponder consists of an antenna and integrated chip or silicon chip that holds information concerning the item to which it is attached,1 in the form of a numeric Electronic Product Code1 or alphanumeric identifiers generated in accordance with the American National Standards Institute/Health Industry Bar Code 4.0 standard.7
The RFID interrogator creates a radiofrequency field8 that automatically receives the signal and responds using radio waves.1,8 Active RFID tags contain batteries to facilitate data transmission. Batteries remain off until switched on by radio waves from the RFID interrogator.1 Passive RFID tags are affixed to food products including fresh meat9; retail items such as clothing,10 watches, purses, shoes, and jewelry6; in restaurants to track plates of sushi; in law firms to monitor the location of files; and by corporations to monitor where servers, storage drives, laptops, and other equipment in data centers are located.11 Government and nongovernment entities also use RFID tags to track weapons, keys, and tools.12 Individuals can purchase products, such as tamper-resistant ankle bands that can easily be placed on infants13 to monitor babies who are vulnerable to sudden infant death syndrome,14 or to start cars.15
Fisher and Monahan16 uncovered an unintended consequence of hospitals' use of RFID. Hospital staff members, particularly nurses, expressed negative views of hospitals using RFID, concerned that they were being overly scrutinized and felt like "Big Brother" was watching them. In a 2006 pilot project, hospital staff members, including doctors and nurses who were required to wear the tags, expressed their dislike of constant monitoring.17
A nurses' union has taken the position that identification badges embedded with RFID tags constitute an invasion of the nurses' right to privacy.18 Several strong nurses' unions have eschewed implementation of RFID systems.16 "Even if the stated intention is "workflow management," the implications for nurses are those of labor intensification, job insecurity, undesired scrutiny, and privacy loss."19(p122) Some works suggested negative consequences may ensue from RFID required use, including "sabotage or employee separation from the organization."20(p291) Ohkubo et al6 warned that, without proper safeguards, the RFID tag may contain potentially sensitive data that can be retrieved surreptitiously.
Studies of the factors that influence the attitudes of certain groups of individuals to accept or reject RFID did not include nurses.21,22 In this investigation, the researcher examined attitudes toward RFID use among US RNs. To ensure that RFID technologies are used to their fullest capabilities, their impact on nurses needs to be understood.16 Greater efficiency and security through the use of RFID technologies will not be achieved if nurses do not want to use the technology.
Two main theories aim to explain whether an individual will accept or reject technology: the technology acceptance model (TAM)23 and the theory of planned behavior (TPB).24 The TAM and TPB are based on the theory of reasoned action (TRA),25 rooted in social psychology.26 The TRA posits that an individual's intent to engage in a behavior is the major determinant of whether the individual engages in that behavior.27 Behavior is influenced by attitude and by subjective norms.27
The TPB focuses on how individuals' external environments influence their intentions, whereas TAM focuses on how individuals' perceptions influence their intentions.28 Whereas TRA considers behavior only as influenced by attitude and subjective norms, TPB adds perceived behavioral control as a third construct affecting behavior.27 According to Cammock et al,27 attitude reflects "an individual's favorable or unfavorable evaluation of a particular behavior."27(p401) Subjective norms refer to an individual's perceptions of others' desires that he/she perform a particular behavior, whereas perceived behavioral control focuses on an individual's perception of the ease or difficulty of performing a given behavior.27 Ajzen29 in 2002 proposed that the TPB introduced by Ajzen24 in 1991 be modified by separating the construct of perceived behavioral control into two separate constructs: self-efficacy and controllability. Cammock et al27 called this new model the ETPB and concluded that the ETPB proved a superior model over the TRA and conventional TPB in that it "accounted for 60% of the variance in behavioral intentions."27(p411)
The researcher proposed a model, based on the extant literature and ETPB of Cammock et al27 adding the construct of "privacy."21,22,27,30 This theoretical framework assessed nurses' intention to use RFID technology, including privacy concerns, attitudes toward RFID technology (attitudes), social pressure (subjective norms), perception of control over their RFID technology usage (controllability), and belief in their ability to use RFID technology (self-efficacy).21,22,27,30 In a qualitative study using interviews and participant observation, Fisher and Monahan16 studied privacy concerns of hospital staff members, particularly nurses, in regard to their being tracked by their employers through the use of RFID technologies. The results indicated that nurses expressed concern about being overly scrutinized and felt that they were being watched.
To conduct this study investigating the impact of privacy concerns on nurses' behavioral intention to use RFID, the researcher built a concept map (Figure 1) based on research conducted by Hossain and Prybutok,21 Muller-Seitz et al,22 and Xu and Gupta.30 Hossain and Prybutok21 found that privacy did not affect consumer intention to use RFID technology. In their study, Xu and Gupta30 also determined that privacy issues did not affect consumer intention to use a positioning technology, found in a mobile telephone, which provided location tracking similar to RFID. These results are in contrast to those of Muller-Seitz et al22 and studies by Gunther and Spiekermann,31 Jensen et al,32 Rothensee and Spiekermann,33 and Spiekermann34 that identified privacy as a key factor affecting RFID acceptance.
What is the relative strength of the contribution of the five independent variables (ie, privacy concerns, attitudes, subjective norms, controllability, and self-efficacy) in predicting nurses' behavioral intention to use RFID?
Inasmuch as this study involved human subjects, the researcher obtained approval of the questionnaire from Nova Southeastern University's institutional review board.
Using a quantitative research design and survey methodology, US nurses responded to questions designed to elicit their views on the impact of each of the model's five constructs (ie, privacy concerns, attitudes, subjective norms, controllability, and self-efficacy) and their impacts on nurses' intention to use RFID technology. Responses were analyzed statistically.
The researcher used previously validated items and distinctly defined variables to measure the effect of privacy concerns, attitudes, subjective norms, controllability, and self-efficacy on behavioral intention. The instrument was distributed through the Web, enabling the researcher to communicate rapidly with sizeable groups while facilitating an environment of openness and participation at a reasonable cost.35 Web-based questionnaires support collection of data and eliminate errors in data entry.36,37 The questionnaire, a 32-item instrument with items answered by a five-point Likert scale,38 was constructed using validated survey questions from Xu and Gupta,30 Taylor and Todd,39 and Cammock et al.27 Using existing variables, rather than creating new constructs, was suggested by Leidner and Jarvenpaa.40
In this investigation, the internal consistency and reliability of each of the subscales were measured using Cronbach's [alpha]. Questionnaire items were evaluated for directionality, and those with a reversed directionality were reverse scored to guarantee that items were scored in the same direction.41 This study used external validity,42,43 content validity,44 and construct validity45 to ensure valid results.
The target population for this study was male and female US RNs 18 years and older. Because the researcher was unable to find hospitals willing to participate in a study that sought to gather information that may have reflected negatively on them, sampling nurses who are using RFID was not an option. Instead, the survey was conducted online. Information concerning the work or professional affiliations of the nurses surveyed was not sought.
To ensure that the sample was representative of the target population, the study used Zoomerang's TrueSample feature. Using Zoomerang (SurveyMonkey, Palo Alto, CA), a researcher can distribute an online survey to individuals meeting certain demographic and behavioral criteria and monitor their responses in real time. The TrueSample feature removes fake, duplicate, and unengaged respondents from the research sample, thus preventing them from compromising the integrity the survey results. The criteria chosen for the study included age (18 years or older), country (United States), and profession (RNs). The sample of US RNs was directed to a Web-based instrument on which they answered questions designed to elicit their views on the five constructs in the model (ie, privacy concerns, attitudes, subjective norms, controllability, and self-efficacy) and the constructs' impact on their behavioral intention to use RFID technology.
A medium effect size (0.15-0.34)46 was used to calculate the sample size. The program G*Power 3.1.0 was used to determine the sample size of 92 participants (G*Power version 3.1.0, Universitat Kiel, Kiel, Germany).
The survey was made available to each participating nurse using a Web-based survey provider. Participation was voluntary and anonymous. A total of 106 nurses completed the survey, and 103 survey responses comprised the data set.
Before data analysis was performed, preanalysis data screening confirmed that conclusions were founded on valid data47 and assisted in identifying any problems or anomalies in the data collected.36 To eliminate participant error in inputting responses, data were sent directly from the Web-based questionnaire to a spreadsheet and inputted into statistical formats using PASW 18.0 software (SPSS: An IBM Company, Chicago, IL).
This study investigated the five independent variables-privacy concerns, attitudes, subjective norms, controllability, and self-efficacy-and their impact on the dependent or criterion variable, nurses' behavioral intention to use RFID technology. To this end, standard multiple linear regression was used, with all the independent (predictor) variables inserted into the model simultaneously. Variables were assessed by how much they added to the value of the prediction of dependent (criterion) variable.48 An F test determined whether the group of independent variables, taken together, predicted the dependent variable.48R2, also known as the coefficient of determination, was used to calculate how much variance can be attributed to the group of independent variables.48 [beta] Coefficients were used to calculate the amount each independent variable predicted, and a t test calculated the significance of the predictors.48
To examine the research question, multiple linear regression was used to develop a predictive model to measure the contribution of privacy concerns, attitudes, subjective norms, controllability, and self-efficacy to behavioral intention to use RFID.49 The multiple linear regression equation for this study was defined as49
The multiple linear regression model used in this investigation was
where behavioral intention is the dependent variable behavioral intention, PC is privacy concerns, ATT is attitudes, SN is subjective norms, CON is controllability, and SE is self-efficacy.
The multiple linear regression model was statistically significant, F5,97 = 29.15, P < .001, R2 = 0.60, indicating that the model of five variables effectively predicted behavioral intention to use RFID (Table 1). The combination of predictors accounted for 60% of the variance in nurses' behavioral intention to use RFID. Of the five predictors in the model, attitudes provided the largest unique contribution when the other predictors in the model were held constant, t = -7.95, suggesting that, as the nurses' attitudes increased by one unit of agreement, their behavioral intention to use RFID decreased by 0.69 units.
Subjective norms also provided a unique contribution, t = 2.58, suggesting that, as subjective norms increased by one unit of agreement, behavioral intention to use RFID increased by 0.18 units of agreement (Table 1). The other predictors in the model (privacy concerns, controllability, and self-efficacy) were not statistically significant and did not provide significant unique contributions toward nurses' behavioral intention to use RFID. The null hypothesis that privacy concerns, subjective norms, controllability, and self-efficacy do not predict nurses' behavioral intention to use RFID was thus rejected.
Using multiple linear regression analysis, the study sought to determine the relative strength of the contribution of the five independent variables (ie, privacy concerns, attitudes, subjective norms, controllability, and self-efficacy) in predicting nurses' behavioral intention to use RFID. Attitudes provided the largest unique contribution when the other five predictors in the model were held constant. Subjective norms also provided a unique contribution. The other predictors in the model, including the privacy concerns construct, which had not previously been applied in the context of RFID usage in the field of nursing, did not provide unique contributions to nurses' behavior intention to use RFID. All the constructs together accounted for 60% of the variance in nurses' intention to use RFID.
A theoretical model using the variables of privacy concerns, attitudes, subjective norms, controllability, and self-efficacy to predict nurses' behavioral intention to use RFID was developed. The main contributions are (1) the development and empirical validation of a theoretical model that predicts 60% of the variance in nurses' behavioral intention to use RFID technologies and (2) the determination of the factors that most affect nurses' behavioral intention to use RFID technologies. The researcher's conclusions should aid in understanding issues that must be addressed when nurses are required to use RFID technologies.
There are two implications resulting from this investigation. First, the study's findings showed a strong connection between nurses' attitudes and their behavioral intention to use RFID. As in Taylor and Todd,39 attitude "reflects feelings of favorableness or unfavorableness toward performing a behavior."39(p149) Significantly, the nurses surveyed were presented with a scenario in which they were required to use RFID, but still expressed strong opinions about their intention to use RFID. Thus, each nurse's attitude toward RFID will play a role in determining his/her actual use of RFID and ultimately the success or failure of the RFID system as a whole. Hospitals and medical centers with RFID-based tracking systems that depend on their nurses carrying, wearing, or using RFID-tagged badges, equipment, or supplies overlook the attitudes of their nurses toward RFID at their own risk. To reap the benefits that RFID has to offer, the hospitals and medical centers should seek to understand and address any issues, concerns, or reservations their nurses have regarding the technology. The hospitals and medical centers can thereby improve work satisfaction among their nurses, facilitate greater engagement among their nurses with the technology, and promote the success of their RFID installations.
In addition, multiple linear regression showed that subjective norms (social pressure to perform or not perform a certain behavior) affected nurses' intention to use RFID in a mandatory-use environment. Although the results were less significant than those concerning attitudes, they suggest that, to ensure that their nurses use RFID technologies as intended, healthcare facilities should consider uncovering and addressing issues concerning subjective norms.
Second, the research model developed for this investigation, which predicted 60% of the variance in nurses' behavioral intention to use RFID, can help information-systems practitioners and researchers. In particular, the research model can aid researchers in better understanding some of the factors affecting nurses' acceptance of RFID technologies, thus providing the basis for further research addressing these issues.
Study results lend themselves to many areas of future research. Investigating the views of healthcare professionals other than US RNs, such as doctors, pharmacists, and medical technicians, would offer insight into how different medical professionals respond to being required to use RFID technologies.
Asking survey respondents to verify whether they are familiar with, use, or have used RFID technologies at their places of employment could be part of future research. The current study asked nurses about hypothetical rather than actual use of RFID technologies. Surveying nurses and other healthcare professionals who use RFID technologies could yield different results from those found in this study. Including other healthcare organizations that use RFID technologies, such as assisted-living and advanced care facilities, could likewise make the results more generalizable.
Finally, investigating the literature for other factors affecting RFID acceptance, such as perceived security,21 security concerns,22 security trust,50 or employee knowledge of RFID,50 could be incorporated into future studies. To keep the present study manageable, it was not an inclusive analysis of every factor influencing RFID technology acceptance.
This study aimed to develop a model (Figure 1) based on the analysis of the effect of privacy concerns, attitudes, subjective norms, controllability, and self-efficacy on nurses' behavioral intention to use RFID. The study queried what factors affect nurses' behavioral intention to use RFID. The researcher developed a 32-item Web-based survey, based on existing validated scales, which used Likert-scaled items to determine the factors that affect nurses' behavioral intention to use RFID. Of those 32 items, 12 addressed privacy concerns, eight queried attitudes, two questioned subjective norms, three addressed controllability in the instrument, four interrogated self-efficacy, and three inquired about behavioral intention.
The research model predicted that privacy concerns, attitudes, subjective norms, controllability, and self-efficacy would have a significant effect on nurses' behavioral intention to use RFID. Multiple linear regression showed that the constructs together accounted for 60% of the variance in nurses' intention to use RFID. Of the five predictors in the model, attitudes provided the largest unique contribution when the other predictors in the model were held constant. Subjective norms also provided a unique contribution.
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