Administration: The Power of “Thank You”: Appreciation as a Management Strategy
Joyce A. Johnson PhD, RN-BC

$3.95 		Journal for Nurses in Professional Development
August 2012 
Volume 28  Number 4
Pages 203 - 204
 
  PDF Version Available!

ABSTRACT
"Gratitude is not only the greatest of virtues, but the parent of all others." (Cicero, n.d.)"Studies show that when people feel appreciated and get recognized, they are more motivated and more productive. Greater productivity leads to better business results." (Coates, 2011)"Thank you" is one of the three magic words. As children, our parents told us that "please" and "thank you" were the magic words we needed to use regularly. And there is a lot to that. I remember being asked "What's the magic word?" whenever I forgot to say please or thank you. I was also required to write a thank you note for every gift I received as soon as possible. But saying thank you is becoming a lost art.Thank you is very powerful, especially at work. Thank you helps people feel appreciated and boosts their self-confidence. It positively affects morale and helps people feel like they are an important part of the team. It helps staff feel that their hard work and contribution really matter to the organization. It motivates people to repeat the behavior and do an even better job in the future. It is often passed on to the customer with a smile and a thank you. We know that there are many positive benefits of saying thank you, and yet, so many times, we do not use it as a leadership strategy. Why is that? Some managers believe that you should not need to thank staff for doing the job they are hired to do. Some managers feel uncomfortable or even awkward expressing appreciation verbally or in writing. Some managers think that the annual evaluation lets the staff member know where he or she stands and that is all that is needed. Some believe that no news is good news. Some managers focus only on the staff who are creating problems rather than on the staff who are doing well. Some believe it takes too much time to write thank you notes or hold appreciation activities; they need to devote time to more important things. And some believe it does not really make any difference, so why do it? The bottom

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