Making the grade: Charge nurse education improves job performance
Rosemary Homer MBA, RN
Linda Ryan PhD, RN

$7.95 		Nursing Management
March 2013 
Volume 44  Number 3
Pages 38 - 44
 
  PDF Version Available!

ABSTRACT
Charge nurses are seen as the "go to" resource on the nursing unit. They manage the operations of the patient care area for a shift and, as such, their responsibilities include staffing, admissions and discharges, coordination of activities in the patient care area, conflict resolution, and facilitating resolution to patient complaints. It follows logically, then, that if the charge nurse isn't adequately prepared to handle his or her countless responsibilities, then the unit's workflow and patient care may be negatively impacted.Direct care nurses are typically chosen to assume the charge nurse role because of their clinical expertise; often, little educational training or role clarification is given to those selected for this promotion. Nurses assume the role, but then may regret it because they feel ill-prepared.We wanted to determine if a comprehensive, interactive charge nurse education course would increase charge nurse job performance and job satisfaction. This study focuses on the creation, implementation, and results of a Charge Nurse Education Program (CNEP) that was started at the Adventist Hinsdale Hospital, a community hospital teaching facility, in Hinsdale, Ill.Despite the pivotal role charge nurses play in unit operations, there's been limited research done to examine how best to prepare and educate charge nurses to be successful. In the research that's been published, there are competencies, skills, and traits identified as necessary for success in nursing leadership roles that are outside the realm of clinical skills.Research has demonstrated that emotional intelligence abilities are important to patient care, team relationships, and nurse self-care.1 Emotional intelligence abilities correlate with a wide variety of important workplace outcomes, including job satisfaction, conflict management, team performance, and psychological and physiological health.1 Possessing emotional competence is helpful to cope with stressful situations in which nurses often

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