RECRUITMENT & RETENTION REPORT: Don't overlook “communication competence”
Marcia Gruber RN, MSN, MS
Rosanne Hartman PhD

$3.95 		Nursing Management
March 2007 
Volume 38  Number 3
Pages 12 - 14
 
  PDF Version Available!

ABSTRACT


Gruber, Marcia RN, MSN, MS; Hartman, Rosanne PhD

Marcia Gruber is vice president, therapeutic services and patient access, Roswell Park Cancer Institute, Buffalo, N.Y. Rosanne Hartman is associate professor and program director of MS in communication and leadership, department of communication, Canisius College, Buffalo, N.Y.

The need for effective and adaptable communication skills is critical among nurses. Nonetheless, a detailed assessment of communication competence during candidate interviews is often overlooked. The operational and political challenges of the healthcare environment, the high cost of nursing turnover, and the need to have the right nurse in the right role all point to the increased importance of evaluating communication skills at the time of hire. Since nurses work in such varied settings, the best chance for success is to hire the candidate with the right set of communication skills for the particular job.

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