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  1. Ball, John R. MD, JD
  2. Counts, Dorothy MA, RN, CPHQ
  3. Jones, Mary Lou Helfrich PhD, RN, CNAA
  4. Vinci, Carol MS, CIC, CPHQ, AAM
  5. Winn, Christine MHA, NAH, CHE


This two-part series provides a cogent discussion of designing and implementing an effective communication system, with a committee structure based on the Joint Commission on Accreditation of Health Care Organizations(JCAHO) functions. Part one includes the development and design using a systems approach. Part two, which will be published in the April 1998 issue of JONA, will address the evaluation of outcomes and implications of this communication system. The experiential learning gained from this process is illustrated by the analysis of themes that surfaced during the implementation.