Keywords

call lights, nursing assistant, patient safety, patient satisfaction, walking shift report

 

Authors

  1. Spanke, Mary Therese MSN
  2. Thomas, Tricia PhD, RN

Abstract

Change of shift is a time when nurses and nursing assistants are less visible to their patients. By instituting a walking report by nursing assistants, there was an improvement in patient satisfaction related to call light responsiveness, reduction in falls, decrease in call light use, and improved call light response time by the staff. Pressure ulcer rates did not change.