Buy this Article for $10.95

Have a coupon or promotional code? Enter it here:

When you buy this you'll get access to the ePub version, a downloadable PDF, and the ability to print the full article.


  1. Prestia, Angela MSN, RN, CNA
  2. Dyess, Susan PhD, RN


Certified nursing assistants (CNAs) are an integral part of the care team in most hospitals. The chief nursing officer at a community hospital in Florida developed a program of communication, education, and accountability to highlight the role of the CNA as a team member. This easy-to-implement initiative resulted in increased understanding about the CNA role in delivering high-quality patient care and increases in patient satisfaction with responsiveness of staff to call lights.