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Authors

  1. Friesen, Mary Ann PhD, RN, CPHQ
  2. Herbst, Anna MSN, RN
  3. Turner, Jeanine Warisse PhD
  4. Speroni, Karen Gabel PhD, RN
  5. Robinson, James PhD

Abstract

Our hospital system used Lean strategies to develop a new process for the change-of-shift bedside handoff titled ISHAPED (I = Introduce, S = Story, H = History, A = Assessment, P = Plan, E = Error Prevention, and D = Dialogue). Several teams collaborated with a Parent Advisory Council and a Patient/Family Advisory Council to design a study to explore patient perceptions of the handoff. The findings from the study along with recommendations from the councils were used to develop education modules on implementing patient-centered handoffs.