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emergency department, financial characteristics, operational variables, patient characteristics, uncompensated care



  1. Rotarius, Timothy PhD, MBA
  2. Liberman, Aaron PhD
  3. Cortelyou-Ward, Kendall PhD
  4. Oetjen, Dawn PhD
  5. Oetjen, Reid PhD


This research effort provides a brief picture of the operational, patient, and financial patterns of the multiple emergency departments of a large hospital system located in the southeastern United States. The results are presented anonymously as a descriptive case study. A multifaceted strategy is presented to assist hospital leaders as they strive to ensure the survivability of their emergency departments in this era of high uncompensated care.