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  1. Jones, Dawndra DNP, RN, NEA-BC
  2. McLaughlin, Maribeth MPM, BSN, RN
  3. Gebbens, Christopher BS, BA
  4. Terhorst, Lauren PhD


The scope and span of control of the nurse manager directly impact turnover, succession planning, and satisfaction. Measuring and benchmarking scope and span of control remain a challenge. An interprofessional team across an integrated health delivery system developed and implemented such a tool, which was used to determine the amount of operational and clerical support for managers. Since implementation, there has been a decrease in turnover and time to fill nurse manager positions.