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  1. Brandt, John MA, MILS
  2. Katsma, Diane DNP, MN, RN, FNP
  3. Crayton, Diane DNP, MSN, RN-BC, FNP
  4. Pingenot, Alleene PhD, MA, MS, RN


Cell phones can enhance communication between healthcare providers and patients. At the same time, the general population—especially the younger generation—has become more willing and accustomed to exchanging health information via mobile devices.7-11 Facility-owned wireless devices streamline nursing tasks, and nurses may use their own cell phones in clinical settings for professional and personal reasons.2,12-16 The utility of cell phones for communicating within hospital departments, as well as with personnel outside of the care facility, has been noted.17,18 Research touts the benefits of new technology that addresses the communication needs of nurses.12