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  1. Oermann, Marilyn H. PhD, RN, FAAN
  2. Hamilton, JoJean RN, MSN, WHNP
  3. Shook, Marley L. RN, MSN, WHNP


The purpose of this project was to assess the value of using the Web to teach older consumers about their role in preventing medical errors. Consumers were recruited from a metropolitan Detroit senior community center. The majority of the participants had little or no experience with the Internet. After being taught how to use the computer and Internet, seniors completed a Web-based intervention on quality health care and medical errors. Seniors increased their knowledge about quality care and their role in preventing medical errors and highly rated the Web sites.