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alternative dispute programs, conflict program, conflict resolution, programmatic conflict processes



  1. Porter-O'Grady, Tim


Abstract: Resolving conflict throughout organizations requires a programmatic infrastructure and a committed management team. Leaders must recognize the need to approach conflict by building a format for learning, creating and managing an effective conflict management program. Careful attention to the elements of design and the stages of development can make all the difference in building a sustainable and useful conflict management approach.