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Appalachian region, community health centers, healthcare delivery, Kentucky, preventive health services



  1. Carman, Angela L.
  2. Vanderpool, Robin C.
  3. Stradtman, Lindsay R.
  4. Moore, Stephanie C.


A multisite federally qualified health center used a Failure Modes and Effects Analysis to identify and correct potential challenges to the implementation of the proactive office encounter model. This model is designed to proactively identify and close preventive care gaps through electronic medical record use, new workflows, and staff training.