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Keywords

patient, satisfaction, trauma services

 

Authors

  1. Panik, Anne
  2. Bokovoy, Joanna
  3. Karoly, Elizabeth
  4. Badillo, Kimberly
  5. Buckenmyer, Charlotte
  6. Vose, Courtney
  7. Wheary, John
  8. Sierzega, Gina
  9. Deitrick, Lynn
  10. Hyduke, Andrew

Abstract

Background: Evidence-based practice is a common goal in hospitals, but learning about research so that the practice can be done is often challenging for clinicians.

 

Objectives: The aims of this study were to (a) develop a process that supports organizational and staff development while conducting research and (b) conduct a research study in the emergency department (ED) to examine patient population, satisfaction, and waiting room issues.

 

Methods: A multidisciplinary team of clinicians and scientists was assembled to learn and do research while evaluating the ED waiting room of a Level I trauma center. A cooperative learning method approach was used to teach research concepts as the study was designed and implemented.

 

Results: The team demonstrated their knowledge and understanding of research concepts by being involved actively in the creation and implementation of the preintervention study. Using information from photographs, observations, and a questionnaire, the team identified the following key dissatisfaction areas: (a) atmosphere (including comfort with environment, neatness and cleanliness, and noise), (b) telephones, (c) parking and thoroughfare, (d) professional behavior and staff presence (including personal attention), (e) security, and (f) triage and confidentiality.

 

Discussion: The model of working in partnership with researchers and using cooperative, collaborative research is an effective way to evaluate and address issues related to quality of care while learning about the research concepts needed to put evidence into practice.