Keywords

Active Listening, Empathy, Nursing Students, Patient-Centered Care, Self-Awareness

 

Authors

  1. Heo, Seongkum
  2. Haley, Brandy
  3. Wright, Patricia
  4. Barone, Claudia P.
  5. Anders, Michael
  6. Bertulfo, Tara
  7. Troyan, Patricia

Abstract

AIM: The purpose of this study was to examine active listening, self-awareness, and empathy and how they relate to changes in patient-centered care (PCC) in undergraduate nursing students.

 

BACKGROUND: PCC is associated with better patient outcomes, but the level of PCC has been found to be low in nursing students.

 

METHOD: This secondary analysis used baseline and follow-up data at two time points from 50 undergraduate nursing students.

 

RESULTS: Changes in self-awareness were associated with changes in PCC directly (Follow-Up 1) or directly and indirectly through the effects on changes in empathy (Follow-Up 2), controlling for age, experience, and intervention. Changes in active listening were associated with changes in PCC only indirectly through the effect on changes in empathy only at Follow-Up 2.

 

CONCLUSION: Changes in self-awareness and active listening need to be the first targets of interventions to improve PCC in undergraduate nursing students.