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Authors

  1. Park, Eun-Jun MSN, RN
  2. Huber, Diane L. PhD, RN, FAAN, CNAA, BC

Abstract

Nurse administrators who manage nursing case management programs are challenged to demonstrate the improved quality of patient care and financial outcomes to their organization that result from such programs. This article introduces the balanced scorecard and discusses its benefits and practical concerns for adopting the scorecard. The balanced scorecard is a useful performance management tool used to both evaluate and direct case management performance in meeting organizational missions and strategies.