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bereavement, end of life, family satisfaction, patient satisfaction



  1. London, Marla R. MA
  2. Lundstedt, Janyce MS, RN, CNS


Death is an emotional event that leaves lasting memories for the bereaved. This article describes the qualitative analysis of a mailed family survey addressing experiences with community hospital inpatient end-of-life care. Family members identified and appreciated symptom management and caring behaviors such as compassion and communication; they also noted the absence of these caring behaviors. Effective application of these behaviors to the dying experience should improve family satisfaction with end-of-life care.