Keywords

consumer satisfaction, coping skills, family caregiver, family relationship, professional, patient satisfaction

Authors

1. Baker, Marilyn Kay BSN, MA, RN
2. Miers, Anne MS, RN
3. Sulla, Stephanie MS, RN
4. Vines, Heilia BS, RN

Abstract

Families of patients need support when the hospital stay becomes more difficult than anticipated. Healthcare providers also need assistance when caring for them. A continuous improvement team, Caring for Exceptional Families, was initiated to develop a system with tools and interventions for a proactive multidisciplinary approach to identifying families at risk for negative behavior during the hospital experience. The process and outcomes of this team are described.