Keywords

organizational factors, patients, quality of care, staff

 

Authors

  1. Kvist, Tarja PhD, RN
  2. Vehvilainen-Julkunen, Katri PhD, RN
  3. Jokela, Veikko MSc

Abstract

This study investigated the perceptions of patients, nurses, physicians, and managers of the quality of care. While they all evaluated the quality of care to be good, the evaluations of patients and staff were different from each other's. Organizational factors such as values and work explained the quality of care evaluated by nursing staff and physicians compared to work and leadership by managers. No obvious relationship between quality and leadership could be found.