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  1. Zarubi, Kathi L. MBA, RN, CNAA
  2. Reiley, Peggy PhD, RN
  3. McCarter, Bettie RN, CCRN


The authors describe how a patient- and family-centered model of care was introduced and adopted by their healthcare system. Since the model was introduced 2 years ago, it has been embraced by leaders and staff on both hospital campuses; patients and family members routinely consult with hospital committees, departments, and improvement task forces; and numerous clinical programs and units have modified their policies and practices to make them more patient and family centered.