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model of care, nursing outcomes, patient-centered care, patient satisfaction, quality of care



  1. Wolf, Debra M. PhD, RN
  2. Lehman, Lisa BSN, RN
  3. Quinlin, Robert MD
  4. Zullo, Thomas PhD
  5. Hoffman, Leslie PhD, RN, FAAN


A clinical randomized study (posttest design) was conducted to examine whether patient-centered care (PCC) impacts patient satisfaction, perception of nursing care, and quality of care. Differences were seen in 2 of 3 subscales within the Baker and Taylor Measurement Scale. The PCC group rated satisfaction (P = .04) and quality of services (P = .03) higher than controls. PCC may impact patients' perception of the level of satisfaction and quality of care received.