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  1. Arnold, Edwin PhD
  2. Pulich, Marcia PhD
  3. Wang, Hua PhD


Most managers can remember employees who were immature, irresponsible, or very irritating. They also recall how difficult it was to direct these individuals. This article discusses attitudinal problems and counterproductive behavior that can lead to lower quality performance. The consequences of these actions for the organization, managers, coworkers, and patients are examined. A variety of managerial approaches for solving these problems are considered.