Keywords

care delivery redesign, patient experience, quality improvement, rapid-cycle quality improvement, rapid improvement event

 

Authors

  1. Martin, Susan C. MSN, RN
  2. Greenhouse, Pamela K. MBA
  3. Kowinsky, Amy M. LDN, RD
  4. McElheny, Renee L. MSN, RN
  5. Petras, Connie R. BSN, RN
  6. Sharbaugh, David T. BA

Abstract

The most common quality improvement methodologies used in healthcare involve repetitive testing of ideas for rapid-cycle quality improvement. They typically take place over weeks or months, as identification of problems and root causes and tests of change occur. The authors describe an alternative approach to care delivery redesign, which reduces the time frame of problem identification and implementation of tests of change from weeks or months to days.