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  1. Kendrick, Karen BSN, RN
  2. Klossner, Jayne MSN, RN
  3. Haubrick, Kevin MS, RD, LD


The Quality Work Out, a rapid-cycle improvement initiative, was put into place to prepare a complex 5-hospital system for The Joint Commission and the concept of the "next patient." The patient care team, a group of 11 change agents, was tasked with developing, leading, and implementing projects using the rapid-cycle approach. The authors outline key strategies that led to a successful The Joint Commission survey and measurable change at the bedside.