Abstract

The American Nurses Association (ANA) considers patient-centered care coordination to be a core professional standard and competency for RNs. According to the ANA's 2012 position statement, “the lack of effective care and failure to coordinate patient care across settings increases costs and the risk of complications due to drug interactions, medical errors, and unnecessary duplication of tests and services. These problems are especially likely when a patient has a chronic, complex, or hard-to-diagnose illnesses and their care is fragmented among several providers