Keywords

communication, cultural, patient safety, transformation

 

Authors

  1. Moore, Martie L. RN, BSN, MAOM, CPHQ
  2. Putman, Patrice A. RN, JD

Abstract

Patient safety has become a critical objective for nursing leaders within the healthcare setting. Changing the culture to ensure the highest level of communication and safety is a daunting task. Many of the contributing factors that lead to patient harm are rooted in conflict and ineffective conversations. This article shares the story of how 1 organization agreed to make a cultural transformation and the success it realized one conversation at a time.