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assessment, benchmarking, best practice indicators, outcomes, quality indicators, Web-based courses



  1. Billings, Diane M. EdD, RN, FAAN
  2. Connors, Helen R. PhD, RN
  3. Skiba, Diane J. PhD


This article describes the framework and process to determine best practices in online learning communities for Web-based nursing courses. The benchmarks for best practices were determined based on evidence-based research in higher education. These quality indicators were then used to develop and pilot test a benchmarking survey across three state schools of nursing. The results of the pilot test, as well as the applications and implications for benchmarking best practices, are discussed