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communication, hospital work environment, nurse call system, nursing performance



  1. Miller, Elaine Tilka DNS, RN
  2. Deets, Carol EdD, RN
  3. Miller, Robert V. PhD


Because of the complexity and dynamic nature of the health care system, effective communication remains pivotal to the health care process. This article compares nursing time and user friendliness of two nurse call systems in a large metropolitan hospital. Results identify ways to save RN time and acknowledge the importance of unit secretaries in the daily operation of a nurse call system operation on an adult medical-surgical unit.