Buy this Article for $10.95

Have a coupon or promotional code? Enter it here:

When you buy this you'll get access to the ePub version, a downloadable PDF, and the ability to print the full article.


health care policy, quality improvement retention, turnover



  1. Waldman, J. Deane
  2. Kelly, Frank
  3. Arora, Sanjeev
  4. Smith, Howard L.


Review of turnover costs at a major medical center helps health care managers gain insights about the magnitude and determinants of this managerial challenge and assess the implications for organizational effectiveness. Here, turnover includes hiring, training, and productivity loss costs. Minimum cost of turnover represented a loss of >5 percent of the total annual operating budget. Editor's Note: This article is being reprinted with permission from Health Care Management Review 29(1), 2-7. Copyright (C) 2009 Lippincott Williams & Wilkins.