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Keywords

health care policy, quality improvement retention, turnover

 

Authors

  1. Waldman, J. Deane
  2. Kelly, Frank
  3. Arora, Sanjeev
  4. Smith, Howard L.

Abstract

Review of turnover costs at a major medical center helps health care managers gain insights about the magnitude and determinants of this managerial challenge and assess the implications for organizational effectiveness. Here, turnover includes hiring, training, and productivity loss costs. Minimum cost of turnover represented a loss of >5 percent of the total annual operating budget. Editor's Note: This article is being reprinted with permission from Health Care Management Review 29(1), 2-7. Copyright (C) 2009 Lippincott Williams & Wilkins.