1. Blouin, Ann Scott PhD, MBA, RN, FACHE
  2. McDonagh, Kathryn J. PhD, RN, FACHE, FAAN


Last month in Part 1, the authors discussed the critical aspects associated with building a safety culture and holding staff and leadership accountable through measurement and expected performance. Sustaining a safety culture begins with the human aspects but must reach beyond the underlying systems and processes, which enable resilience and error prevention in today's complex healthcare environment.