Buy this Article for $10.95

Have a coupon or promotional code? Enter it here:

When you buy this you'll get access to the ePub version, a downloadable PDF, and the ability to print the full article.


  1. Jeffs, Lianne PhD, RN
  2. Beswick, Susan MN, RN
  3. Martin, Kirsten MBA, RN
  4. Campbell, Heather MSc, RN
  5. Rose, Donald N. PhD, MN, BScN, RN
  6. Ferris, Ella MBA, RN


A study was undertaken to delineate patients' and families' experiences and perceptions associated with their nurse-patient therapeutic relationships and nursing care. Data were analyzed using a directed content analysis approach. Two key themes emerged: patients and family members described primarily receiving excellent nursing care and to a lesser extent substandard care. Study findings have implications for nurse leaders to enhance nurses' therapeutic relationships with patients and family members and patient-centered care within their organizations.