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Authors

  1. Mancuso, Josephine M. PhD, RN, ANP-BC
  2. Manchester, Eva BSN, RN
  3. Zamborini, Lynette BSN, RN, CRRN
  4. Knippel, Barbara BSN, RN-BC
  5. Hart, Gina BSN, RN-BC
  6. Radtke, Sandra LPN
  7. Haberman, Vicki LPN

Abstract

Voice-mail communication is often used to convey information between the registered nurse (RN) and the Veteran. Using a pretest-posttest design, this study examined whether implementation of a standardized voice-mail greeting had an impact on Veteran satisfaction and the number of messages left on the RN voice-mail. Veterans were more satisfied and there was a significant decrease in RN voice-mail messages post-implementation. This study highlights effects of the voice-mail greeting and has implications for other health care settings.