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Authors

  1. Cairns, Leslie L. DNP, RN
  2. Dudjak, Linda A. PhD, RN
  3. Hoffmann, Rosemary L. PhD, RN
  4. Lorenz, Holly L. MSN, RN

Abstract

Handoff of patient information during shift report between nurses is a time of risk and liability. A quality improvement project was conducted on a 23-bed inpatient unit to measure the value of a bedside change-of-shift report in improving the effectiveness of shift report. Indicators including end-of-shift overtime, call light usage, nurse perceptions, and patient satisfaction were impacted by the change in process.