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  1. Rees, Susan DNP, RN, CPHQ, CENP
  2. Houlahan, Beth MSN, RN, CENP
  3. Lavrenz, Dennise MBA, RN


It is essential for organizations to be able to accept patients requiring care. Capacity planning and management are necessary to ensure an organization has an accepting physician/service, an available bed, and staff to care for the patient and family. This organization implemented strategies including communication plans, staffing guidelines, morning rounds, proactive planning, and an escalation process to reverse the trend of not being able to accept all patients.