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  1. Peter, Debra MSN, RN-BC, CMSRN
  2. Robinson, Paula MSN, RN-BC
  3. Jordan, Marie MHA, RN, NE-BC
  4. Lawrence, Susan MS, CMAC
  5. Casey, Krista MBA
  6. Salas-Lopez, Debbie MD, MPH


This article describes a quality improvement initiative, implemented by a patient education workgroup within a tertiary Magnet(R) facility. The project focused on the association between inadequate care transitions in patients with heart failure and subsequent costly readmissions. The teach-back initiative was piloted with patients hospitalized with heart failure, because of this population's high risk of readmission. Learning outcomes included documented improvements in patients' understanding of their disease and reduced readmission rates.