Authors

1. Pink, Edward MB, ChB, FCEM, FACEM
2. Ding, Mingshuang RM
3. Murdoch, Ian MB, ChB, FACEM
4. Tan, Victoria Ie Ching BSc

Abstract

This article describes the quality improvement process used to implement a waiting area within fast track. Staff and patient survey data indicated a significant decrease in workload, with a subsequent high satisfaction of both groups following the redesign process.