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Authors

  1. Werlau, Timothy BSN, RN-BC
  2. Soares-Sardinha, Sharmila MSN, RN, CCRN, CNRN
  3. Overman, Angela S. MSN, RN, NE-BC
  4. Chutz, Jennifer BSN, RN, CMSRN
  5. Emory, Jennifer MSN, RN-BC, CNL
  6. Jones, Carla M. DNP, RN, NE-BC
  7. Lee, Gretchen BSN, RN-BC
  8. Smith-Miller, Cheryl A. PhD, RN-BC

Abstract

OBJECTIVES: Study objectives were to: 1) explore how nursing care quality data (NCQD) was understood and interpreted; and 2) identify, compare, and contrast individual and group responses.

 

BACKGROUND: Little evidence exists on how to best disseminate NCQD information. This study explores the outcomes of implementing an NCQD and human-interest information slide show across an inpatient surgery nursing service line using electronic screens.

 

METHODS: Methods included semistructured interviews, qualitative analysis, and diagramming.

 

RESULTS: The human-interest content most often attracted viewers' attention, but they were also exposed to NCQD. Interpretations and understandings differed among groups and between individuals. Among staff members, the human-interest content facilitated team-building, whereas NCQD provided meaningful recognition. Nursing care quality data evidenced the efforts that were being made to improve and provide excellent patient care.

 

CONCLUSIONS: Using innovative dissemination methods can enhance understanding of NCQD among clinical providers. Creating microclimates of change and innovation within complex healthcare environments can benefit staff members and patients.