1. Moore, Lora DNP, RN, CNE
  2. Abell, Cathy H. PhD, MSN, RN, CNE
  3. Harris, Kacy MSN, RN, CNE
  4. Farrell, C. Thomas PhD, MPH


OBJECTIVE: This study examines nurses' perceptions of communication and engagement in the workplace.


BACKGROUND: Work engagement and communication are both important concepts in the healthcare environment.


METHODS: Inferential analyses were conducted using the Utrecht Work Engagement Scale and Farley's Communication Assessment Questionnaire, along with descriptive and bivariate analyses.


RESULTS: Job vigor was negatively associated with the level of informed communication and indirect communication, whereas greater job dedication was found to be associated with more informed communication. Additionally, a statistically significant correlation between years of experience and vigor and absorption was noted, although age did not demonstrate the same relationship. Ultimately, nurse characteristics played an important role in the perception of communication in the work environment and in job enthusiasm.


CONCLUSIONS: Nurse administrators must create a culture that values communication and communicate skillfully using various methods to meet the needs of different employees.